Has something happened in your housing? The fridge stopped working? The sink is clogged? A lot can happen in a room 😊
For the maintenance department to be able to help you as easily and smoothly as possible you have to make what is called a maintenance case (vedlikeholdssak). That way, the case is connected to you and your room number, and you will easily be able to communicate and see the status of the case along the way.

How to create a maintenance case:

Log into your profile at hybel.no
Click on messages in the menu to the left
Click on the conversation you have with us (simolde bolig)
When you get to the chat you have with us, click on the button located right above were you can write a message, where it says “+ new maintenance case” (“+ ny vedlikeholdssak” in Norwegian)
Fill in all the fields that pop up, and explain as detailed as possible what the issue is
Click next
Upload pictures if necessary
Send in

The maintenance department will follow up on the case, and reach out if they have any follow up questions. If there is something you want to add to the case you can add it as a comment, and that way easily communicate with the maintenance department.

Questions about the tenancy agreement, application or monthly rent? bolig@simolde.no

Questions about cleaning, moving out, or the weekly check in the shared flat? renhold@simolde.no

Call the housing office: +47 400 02 123

📞Call yourself!
If you have any questions about your application, tenancy, rent, or something completely different – call us yourself! According to the Personal Protection Act (GDPR) we are not able to give out information about you, even if it’s your parents calling on your behalf.